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Rent Subsidy Officer

Job Summary:

The Rent Subsidy Officer is responsible for managing and administering housing subsidies to assist foster youth, former foster youth, and mothers at risk of losing custody of their children in securing affordable housing and preventing homelessness.

The Rent Subsidy Officer will determine eligibility, process applications, manage the program’s database, and ensure compliance with program requirements in their reporting responsibilities.

Reports To: Director of Housing & Educational Programs

Salary: $26.00/HR


  • Minimum of 2 years relevant experience
  • A degree or diploma in relevant field such as social services, administration, or a related discipline
  • Previous experience in housing assistance or social services within the non-profit sector is an asset
  • Knowledge of B.C housing subsidy programs


  • Undergo & maintain a satisfactory Criminal Record Check and Local Police Check
  • All Aunt Leah’s staff follow the code of conduct and confidentiality agreement
  • Standard First Aid
  • Advocacy skills and experience
  • Adheres to the Society’s Code of Ethics
  • Follows Aunt Leah’s Practice Guidelines
  • Solid self-care wellness plan


Knowledge, Skills and Abilities:

  • Excellent oral and written communication skills, empathetic inquiry, and relationship-building skills
  • Strong problem-solving and analytical skills; efficient time and task management skills
  • Attention to detail and ability to maintain accurate records
  • Familiarity with data analysis and case management techniques
  • Competence in decision-making and problem-solving
  • Knowledge of the non-profit sector
  • Proficiency with computer database
  • Excellent report-writing skills
  • Empathy and compassion toward persons with multiple barriers
  • Ability to receive, provide, and respond effectively to feedback
  • Experience in developing programs, policies, and procedures
  • Multicultural sensitivity and awareness

Key Duties and Responsibilities:

Essential Functions:

  • Assess eligibility of participant’s based on established criteria and guidelines
  • Review participants’ eligibility for other possible subsidies (i.e., MCFD, Reaching Home rental subsidies)
  • Collaborate with local housing authorities and youth serving organizations to coordinate subsidy programs
  • Participate and meet regularly with the Vancouver and Surrey Coordinated access teams
  • Process and review subsidy applications including verifying income, household size and other relevant information
  • Calculate and determine the amount of subsidy to be provided to eligible participants
  • Ensures participants information is accurately recorded within the BC Housing HIFIS and Housing Connections database
  • Conduct bi-monthly reviews with the Finance Department regarding rent subsidy amounts, distribution, and reconciliation
  • Responsible for completing and submitting cheque requests for rent subsidies
  • Ensures budget guidelines are being met
  • Conduct monthly phone calls/email/check-ins with the recipients receiving the rent subsidy.
  • Conduct monthly phone calls/email/check-ins with the landlord.
  • Conduct periodic and yearly reassessments of subsidy eligibility and payment amounts.
  • Manage the waitlist
  • Ensure all program related records, reports and all other documentation pertaining to participant’s are up-to-date
  • Maintain a data system that supports secure information sharing within the housing department, while prioritizing participant privacy
  • Stay up to date with any housing subsidy changes, government policy and regulations


Working Conditions:

  • This is a full-time position working 37.5 hours per week, 7.5 hours a day Monday to Friday
  • This position works primarily at Aunt Leah’s 816-20th Street, New Westminster office
  • This position includes sitting at a desk using a computer; and may include some occasional physical work moving objects weighing up to 50lbs.

Living Wage Employer: As a certified living wage employer, we are committed to compensating our employees a living wage that allows working families to support the healthy development of their children and participate in the social, civic, and cultural lives of their communities. Embracing a living wage policy aligns with our Strategic Goals and provides our staff a great place to work.

We Offer: A comprehensive benefits package that includes dental, extended health care including vision care and prescription, RRSP matching, generous vacation and personal time package, and an employee discount at our Thrift Store.

To Apply: Please send your resume and cover letter, quoting Rent Subsidy Officer in the subject line, to [email protected] . Short-listed candidates will be contacted for interviews.

We encourage qualified people of all gender expressions and identities, sexual orientations, visible minorities, Indigenous persons, and persons with disabilities to apply if you are interested in supporting our mission and mandate.