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Link – Drop-In Support Worker


Link – Drop-In Support Worker


Job Summary:

As part of the Link Housing First Team, the Link Drop-In Support Worker provides

scheduled and unscheduled housing programming out of Aunt Leah’s Resource Centre. Link is a unique program focused on providing a continuum of supports for youth aging out of government care and families. Link focuses on housing, preventing homelessness, and improving the quality of life for former youth in care with the goal of providing supports akin to what parented peers receive.

Reports To:  Link Program Coordinator  

Salary: $24.00/hr.



  • Post-secondary Child and Youth Care Diploma, Social Services Diploma, or equivalent
  • Minimum of one to two years’ experience in providing support to youth or; relevant combination of education and experience combined with general suitability


  • Satisfactory Criminal Record Check and Local Police Information Check
  • Undergo & Maintain MCFD Contracted Agency Caregiver Clearance
  • CPI – Non-Violent Crisis Prevention Intervention Training, or willingness to obtain
  • First Aid – Level C w/ CPR, or willingness to obtain
  • Food Safe Certificate
  • Agrees to the Society’s Code of Ethics
  • Follows Aunt Leah’s Practice Guidelines
  • Ability to work flexible hours



  • A valid BC Class 5 driver’s license and access to a reliable vehicle
  • Proof of vehicle business insurance of $5 million liability
  • Clear Driver’s Abstract
  • RentSmart training
  • Mental Health First Aid
  • Non-Violent Crisis Intervention


Knowledge, Skills, and Abilities:              

  • Communication (verbal and written)
  • Ability to follow and implement program policies and procedures
  • Interpersonal abilities and team work Skills
  • Cultural safety/competency
  • Creative problem solving
  • Crisis management, de-escalation and conflict resolution skills
  • Ability to work independently
  • Flexibility/Adaptability in managing multiple priorities
  • Computer/Technical Literacy
  • Planning/Organizing & Budgeting Skills
  • Report Writing & Documentation
  • Knowledge of Residential Tenancy Act
  • Knowledge of principles of Housing First


Key Duties and Responsibilities:

  1. Direct Care (Drop in):
  • Provide outreach and support to participants primarily in office setting
  • Support, encourage, and collaborate with participants through developing a trusting relationship, using a trauma-informed approach to practice. Responsibilities include:
    • Facilitate housing readiness
      • Support with budgeting as it pertains to housing – understanding rent amounts based on the type of housing, location, etc.
      • Connect participants to tenant resources, including the Residential Tenancy Branch (RTB) and the Tenant Resource and Advisory Centre (TRAC)
    • Connect participants to affordable housing
      • Support participants with housing searches, educate participants on how to respond to housing postings, and provide advocacy with landlords
      • Connect participants to emergency housing, supportive housing, and private market housing options
      • Collaborate with Link Coordinator and Housing Case Manager to determine participants’ eligibility for Aunt Leah’s housing subsidies
      • Support participants with Aunt Leah’s housing subsidy applications, if applicable
      • Connect participants to external housing subsidies, as needed
    • Provide housing advocacy and supporting housing maintenance
      • Support participants with tenancy challenges, to prevent evictions
      • Educate participants about tenants’ rights and responsibilities
      • Organize and facilitate RentSmart and other housing-related workshops for participants
      • Connect participants to other external housing-related workshops and resources
      • Refer participants to other internal and external services, including mental health, education, and employment supports, as needed
      • Facilitate communication between participants and landlords and provide advocacy, as needed
    • Prevent homelessness through moving support
      • Support participants through eviction process, including during dispute resolutions
      • Book movers for participants, as needed
      • Connect, or reconnect, participants to tenant resources
    • Direct Care (Housing First):
    • Embrace the six principles of Housing First:
      1. Connect, or reconnect, participants to tenant resources
      2. Offering participants’ choice in housing
      3. Separating housing provision from other services
      4. Providing tenancy rights and responsibilities
      5. Integrating housing into the community
      6. Strength-based and promoting self-sufficiency
    • Inform past participants of upcoming events and activities, and participates in the planning and facilitating of events and activities as required
    • Facilitate weekly drop in for participants
    • Organize, supervise, and facilitate workshops for participants as needed
    • Follows up on internal and external referrals, as requested by Aunt Leah’s Case Managers and Link Coordinator
    • Create, review, and modify service agreements with participants on a regular basis
    • Educate, inform, and advocate for participants regarding benefits and entitlements (government assistance, housing subsidies, etc.)
    • Perform other related duties as directed


  1. Financial Responsibilities:
  • Responsible for providing receipts for petty cash used for Link participants
  • Responsible for requesting petty cash monthly and adhering to petty cash policies and procedures
  • Ensure that expenses follow budget guidelines


  1. Health and Safety:
  • Ensure that drop in/resource area is clean and tidy and maintained to Health and Safety Standards
  • Participate in annual review of Aunt Leah’s Health and Safety Policies and Procedures
  • Participate in emergency drills in the office as required


  1. Professional Development:
  • Participate in ongoing professional development
  • Meet with Link coordinator regularly to prioritize workload


  1. Communication:


  • Complete daily log, monthly outcomes tracking, case notes in Outcomes Tracking and Information System (OTIS) database, and critical incident reports
  • Attend meetings, including team meetings and monthly Staff Development
  • Collaborate with Aunt Leah’s life skills, education, employment, and residential housing departments
  • Liaise and seek direction from the Link Program Coordinator in crisis situations
  • Attend Aunt Leah’s events as directed by Supervisor; this may include but is not limited to youth recreational overnight trips, day trips, and workshops, etc.



  • Ensure participant numbers and activities are maintained to a certain level to ensure continued funding
  • Liaise with community partners, professionals and other stakeholders with the goal of connecting youth to relevant services and agencies


  1. Confidentiality:
  • Communication between Drop-in Support Worker and participant is confidential
  • Support Workers will follow Aunt Leah’s Society Policies and Procedures and Aunt Leah’s Code of Ethics (includes Child and Youth Care Association of BC Code of Ethics, Aunt Leah’s Privacy Policy, BC Rights of Youth in care & UN Rights of the Child)


  1. On-Call:
  • Participate in on call as scheduled
  • While on call, is able to support and attend as required


  1. Physical Demands
  • This position requires some lifting of heavier objects


Working Conditions:

  • Hours of work are generally 37.5 hours per week (7.5 hours a day); generally, Monday to Friday (9:00 am to 5:00 pm); with occasional evening and weekend hours as operationally needed
  • This position may require working occasional evenings and weekends and travel to various locations within Metro Vancouver
  • Primarily based out of the New Westminster Office; may be required to work from the Seymour Office in Vancouver as needed
  • Works primarily in an office setting with the possibility of remote work if required
  • On-call as scheduled on the on-call roster


Living Wage Employer:

As a certified living wage employer, we are committed to compensating our employees a living wage that allows working families to support the healthy development of their children and participate in the social, civic, and cultural lives of their communities. Embracing a living wage policy aligns with our Strategic Goals and provides our staff a great place to work.


We Offer: 

A comprehensive benefits package that includes dental, extended health care including vision care and prescription, RRSP matching, generous vacation and personal time package, and an employee discount at our Thrift Store.


To Apply: 

Please send your resume and cover letter, quoting Link Program-Drop-In Support Worker in the subject line, to [email protected]. Short-listed candidates will be contacted for interviews.

We encourage qualified people of all gender expressions and identities, sexual orientations, visible minorities, Indigenous persons, and persons with disabilities to apply if you are interested in supporting our mission and mandate.